Do you love interacting with people, and feel good when you know you’ve provided great service? Then this programme could be a great way to turn your passion into your career.

On this 4 week programme you’ll get the knowledge and skills you need to become a top-performing hotel receptionist or front of house team member.

And at the end of the programme, there’s a guaranteed interview with a national hotel chain, that we’ll help you prepare for.

We want you to succeed:

  • Free, with travel and lunch covered
  • Guaranteed interview in a high-end London hotel, with a nationally recognised hotel chain
  • No experience or qualifications needed

Our London programme will start on 14th October; apply here, or keep reading to find out more.

Program Length

4 weeks

Monday to Friday, 9am - 5pm

Up to £21kstarting salary for Front of House staff
4 out of 5 participants have a job within 1 month of graduating
Apply Now!

Let's get started!

  1. 10 minutes 1

    Register your interest

    Fill out some quick details about yourself.

  2. 30 minutes - 1 hour 2

    Complete an online task

    In your own time, complete an online task related to the programme. Don’t worry, you don’t need to have any existing knowledge or experience to be able to complete it.

  3. 1/2 day 3

    Taster session

    Come to one of our taster sessions to understand more about the programme and the role, and to learn how to be successful in your application

  4. 1 hour 4

    Meet us face-to-face

    We use this time to get to know you better as a person, to learn about your motivation to do the programme, and to understand how we could best support you to complete it successfully.

  5. 5

    Programme starts!

    We’ll let you know next steps of your application, which will either be to join the programme, or a referral to further opportunities


  • Aged 18-29
  • Not currently in education, training, or stable employment
  • Available for 4 weeks from 14th October, and ready to start a full time job straight after the course
  • Excited about a career in hospitality

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • How to keep customers happy
  • How to organise and host events
  • How to be successful at interview

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Deal with any problem
  • Communicate effectively
  • Manage your time
  • Work in a team

What your journey will look like

  • 1

    Step 1

    Complete an application. Apply Now!
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family.
  • 6

    Step 6

    Continue to advance your career in the retail or service industry. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

CV Building

The right CV can open the door to new career opportunities. Generation students learn how to create a CV that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges