• Launch your career in IT Support Logo
  • Launch your career in IT Support Logo
  • Launch your career in IT Support Logo

Our IT Support Programme aims to build your confidence in a supportive environment to help you successfully enter into this profession. 

Benefits to you:

  • Access a career in technology, which is the UK’s fastest growing sector (6x more than any other)! IT Support is an accessible entry point to develop transferable skills in the sector and futureproof your career.
  • Earn up to £24k as a starting salary and after 2 to 3 years progression to Team Leader, Desktop Engineer or System Administrator (£24–35k).
  • Other career options include specialising in Databases, Cloud, Security or Infrastructure. 
  • No previous qualifications or experience needed, only an interest in this career choice!
Vimeo Video Thumbnail

How it works:

  • Free training: Over 8 weeks, you’ll learn how to successfully launch your career in IT Support with the relevant skills and knowledge.
  • Mentoring (on programme and 6 months after): You will receive one to one mentoring support throughout the programme and for 6 months after to support your journey into employment.
  • Connect with employers: At the end of the programme, we will connect you with employers and help you with your employability such as CV writing and mock interviews. 
  • Application Stages: Please see below for more information on how to get involved.
  • Insight into IT Support: Scroll down below to watch a video, which gives you an insight into this profession. 
  • Childcare Support We have developed an initiative to offer financial support and advice for any additional childcare responsibilities  parents may have to manage while they are on programmes and interviewing for roles with us at Generation.=

Contact us: For questions, please email LondonTeam@generation.org and we will be happy to help!

Program Length

8 weeks

Monday to Friday, 9am - 5pm

Remote learning

All courses are currently being conducted remotely

Start Date

19 September 2022
Up to £35k when progressing into new roles after just two years!
Stand out from other applicants in the highly-competitive job market

Your journey into IT Support

  1. 15 minutes 1

    Application form

    Fill out some quick details.

  2. 20 minutes 2

    Complete an online task

    In your own time, complete an online task related to the programme. Don’t worry, you don’t need to have any existing knowledge or experience to be able to complete it.

  3. 2 hours 3

    Discover Tech support event

    If you pass the online tasks, we'll invite you to an information session. You'll hear from employers and past participants, learn about the curriculum and get top tips on how to be successful in your application.

    After this session, you will need to upload ID and work status documentation to confirm your eligibility.

  4. 1 hour 4


    We use this time to get to know you better with an interview chat and to understand how we could best support you to complete the programme successfully.

    Soon after this, we will be in contact with next steps.

  5. 8 weeks 5

    Complete course

    Clear your diary for 8 weeks to start this journey with Generation.

  6. 6

    Get hired

    We work behind the scenes to secure exclusive opportunities for Generation Graduates. You choose which of our employers you want to interview with & we support you to land your dream role.


  • Aged 18 - 30 years old
  • Not currently in education, training, or stable employment (zero-hour contract is accepted)
  • You are not a University graduate
  • Available for 8 weeks full time, and ready to start a full time job straight after the course
  • Have the legal right to work and live in the UK
  • You are currently living in a London Borough
  • You are excited about a career in IT Support


Funded by

  • JP Morgan Chase Foundation Logo
  • European Social Fund Logo

Insight into IT Support

This programme is a great springboard into the UK’s fastest growing sector with strong career progression opportunities in technology. Developed with leading employers, we will teach technical skills covering hardware, software, mobile devices, networking, operating systems and security; combined with the necessary soft skills.

Our curriculum prepares participants for the IT Service Desk Analyst role. Entry-level IT Service Desk Analysts provide customers and companies with technical assistance for information system units that include system hardware, operating systems, applications, and networks. They address and resolve customer incidents using a variety of platforms (phone, email, web chats) in various industries. During the incident resolving process, analysts may work with other experts, vendors, and specialists to resolve the incidents.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • How to diagnose and resolve hardware and software problems across the latest technologies. Learn to use mobile devices, networking, security and operating systems efficiently
  • Navigate ticket management systems and manage tickets effectively, including ticket creation, triage, notes and documentation, resolution, and efficient escalation when necessary.
  • How to configure and install networks and operating systems with the right security
  • How to provide excellent customer service: maintain timely, accurate, clear, and comprehensive notes and documentation for all customer incidents.
  • The behaviours and mindsets needed to progress to new career opportunities

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Communicate effectively
  • Work in a team
  • Adapt to different situations
  • Keep learning and develop

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

CV Building

The right CV can open the door to new career opportunities. Generation students learn how to create a CV that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges