Launch your career in IT Support
Our IT Support Programme aims to build your confidence in a supportive environment to help you successfully enter into this profession.
Benefits to you:
- Access a career in technology, which is the UK’s fastest growing sector (6x more than any other)! IT Support is an accessible entry point to develop transferable skills in the sector and futureproof your career.
- Earn up to £24k as a starting salary and after 2 to 3 years progression to Team Leader, Desktop Engineer or System Administrator (£24–35k).
- Other career options include specialising in Databases, Cloud, Security or Infrastructure.
- No previous qualifications or experience needed, only an interest in this career choice!
How it works:
- Free training: Over 12 weeks, you’ll learn how to successfully launch your career in IT Support with the relevant skills and knowledge.
- Mentoring (on programme and 6 months after): You will receive one to one mentoring support throughout the programme and for 6 months after to support your journey into employment.
- Connect with employers: At the end of the programme, we will connect you with employers and help you with your employability such as CV writing and mock interviews.
- Application Stages: Please see below for more information on how to get involved.
- Insight into IT Support: Scroll down below to watch a video, which gives you an insight into this profession.
- Childcare Support We have developed an initiative to offer financial support and advice for any additional childcare responsibilities parents may have to manage while they are on programmes and interviewing for roles with us at Generation.=
Contact us: For questions, please email LondonTeam@generation.org and we will be happy to help!
Program Length
12 weeksMonday to Friday, 9am - 3pm
Remote learning
All courses are currently being conducted remotelyStart Date
14 March 2022Stand out from other applicants in the highly-competitive job market
Your journey into IT Support
- 15 minutes 1
Application form
Fill out some quick details.
- 20 minutes 2
Complete an online task
In your own time, complete an online task related to the programme. Don’t worry, you don’t need to have any existing knowledge or experience to be able to complete it.
- 2 hours 3
Discover Tech support event
If you pass the online tasks, we'll invite you to an information session. You'll hear from employers and past participants, learn about the curriculum and get top tips on how to be successful in your application.
After this session, you will need to upload ID and work status documentation to confirm your eligibility. - 1 hour 4
Interview
We use this time to get to know you better with an interview chat and to understand how we could best support you to complete the programme successfully.
Soon after this, we will be in contact with next steps. - 12 weeks 5
Complete course
Clear your diary for 12 weeks to start this journey with Generation.
- 6
Get hired
We work behind the scenes to secure exclusive opportunities for Generation Graduates. You choose which of our employers you want to interview with & we support you to land your dream role.
Funded by
Insight into IT Support
Skills Earned
Technical Skills
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:
- How to diagnose and resolve hardware and software problems across the latest technologies. Learn to use mobile devices, networking, security and operating systems efficiently
- Navigate ticket management systems and manage tickets effectively, including ticket creation, triage, notes and documentation, resolution, and efficient escalation when necessary.
- How to configure and install networks and operating systems with the right security
- How to provide excellent customer service: maintain timely, accurate, clear, and comprehensive notes and documentation for all customer incidents.
- The behaviours and mindsets needed to progress to new career opportunities
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to:
- Communicate effectively
- Work in a team
- Adapt to different situations
- Keep learning and develop
How we prepare you
In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.
Coaching
The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.
CV Building
The right CV can open the door to new career opportunities. Generation students learn how to create a CV that showcases their skills and experiences.
Interview Rehearsal
By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.
Ongoing Support
After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.
Ongoing benefits of Generation
A Trusted Network
Continued contact with the Generation graduate network
Events
Events and workshops to help you keep growing
Give Back
Become a mentor to help others
Support
Troubleshoot your job challenges
