Launch your career in Customer Support!
Are you motivated by talking to new people and customers and solving their problems in a fast-paced environment? Are you excited by a career-path with fast progression options?
You don’t need any existing experience or qualifications to be part of this training programme — Just eagerness to support customers of your favourite high-street brands or organisations and a determination to learn and launch your career!
- Free training and qualification: You’ll learn all you need to successfully launch your career in Customer Support — as well as the behaviour and mindset skills you need to progress with your career!
- Connect with employers: At the end of the programme, Generation will connect you with employers hiring for Customer Support roles, support you through your application, and help you transition into your working life.
- Career Coaching: We provide a 1-1 career coaching experience for up to 6 months post program, to identify your personal challenges and work with you to overcome them!
- Stand out from the crowd in a highly competitive job market!
Working in Customer Support, you will earn £15.7-£23K as a starting salary. After just 2 years, you can expect to progress into other roles with a salary increase up to £25-£30K. These follow-on roles include technical specialist, team-leader or side-steps into new departments such as marketing or HR.
Program Length
5 weeksMonday to Friday, 9am - 5pm
Remote learning
All courses are currently being conducted remotelyStart Date
1 June 2021Stand out from other applicants in the highly-competitive job market
Let's get started!
- 10 minutes 1
START YOUR APPLICATION
Fill out some quick details about yourself.
Apply Now! - 1 hour 15 minutes 2
INFORMATION SESSION
Come to an information session to understand more about the programme and the role, and to learn how to be successful in your application.
- 1/2 day 3
COMPLETE AN ONLINE TASK
In your own time, complete an online task related to the programme. Don’t worry, you don’t need to have any existing knowledge or experience to be able to complete it.
- 1 hour 4
ONLINE INTERVIEW
We use this time to get to know you better as a person, to learn about your motivation to do the programme, and to understand how we could best support you to complete it successfully.
Interviews are taking place on 21st and 22nd April 2021. - 5
PROGRAMME STARTS!
We’ll let you know next steps of your application, which will either be to join the programme, or a referral to further opportunities.
- 6
BUILD YOUR CAREER!
Continue to advance your career in Customer Support, progressing into new roles within 2 years. Share your successes with the Generation team and stay connected with Generation through our Alumni community.
Skills Earned
Technical Skills
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:
- How to speak to any customer with confidence
- Learn the behaviour and mindset skills needed to progress to new career opportunities
- Resolve customer problems over the phone, webchat, or email, using a range of digital tools
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to:
- Deal with any problem
- Communicate effectively
- Manage your time
- Work in a team
What your journey will look like
- 1
Take the first step
Apply Now! - 2
Get oriented
Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed. - 3
Train
Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
- 4
Prepare
As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume. - 5
Graduate
Graduate and celebrate your achievement with your friends and family. - 6
Advance
Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.
How we prepare you
In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.
Coaching
The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.
CV Building
The right CV can open the door to new career opportunities. Generation students learn how to create a CV that showcases their skills and experiences.
Interview Rehearsal
By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.
Ongoing Support
After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.
Ongoing benefits of Generation
A Trusted Network
Continued contact with the Generation graduate network
Events
Events and workshops to help you keep growing
Give Back
Become a mentor to help others
Support
Troubleshoot your job challenges
