• IT Support Logo
  • IT Support Logo
  • IT Support Logo

Generation was awarded funding by Greater Manchester Combined Authority to deliver bespoke Skills Bootcamps in the city-region, which form part of the Government’s Lifetime Skills Guarantee, helping everyone gain skills for life. Skills Bootcamps give people aged 19+ the opportunity to build up sector specific skills through fully-funded and co-funded flexible courses of up to 16 weeks. After completing the training, participants will fast track to a guaranteed interview with a local employer.

Our IT Support bootcamp aims to build your confidence in a supportive environment to help you successfully enter into a career in the IT industry. 

This bootcamp is for you if:

  • you enjoy working with IT hardware and software
  • you like to help people and have an understanding of good customer service
  • you are enthusiastic about sustaining a great career in IT

This bootcamp is designed for learners who do not have an advanced university degree background.

Benefits to you:

  • Access a career in technology, which is the UK’s fastest growing sector (6x more than any other)!
  • Earn up to £24k as a starting salary and after 2 to 3 years progression to Team Leader, Desktop Engineer or System Administrator (£24–35k).
  • Other career options include specialising in Databases, Cloud, Security or Infrastructure. 
  • No previous qualifications or experience needed, only an interest in this career choice!
Vimeo Video Thumbnail

How it works:

  • Free training: Over 8 weeks, you’ll learn how to successfully launch your career in IT Support with the relevant skills and knowledge.
  • Mentoring (on programme and 6 months after): You will receive one to one mentoring support throughout the programme and for 6 months after to support your journey into employment.
  • Connect with employers: At the end of the programme, we will connect you with employers and help you with your employability such as CV writing and mock interviews. 
  • Application Stages: Please see below for more information on how to get involved.
  • Insight into IT Support: Scroll down below to watch a video, which gives you an insight into this profession. 

Program Length

8 weeks

Monday to Friday, 9am - 3pm

Remote learning

All courses are currently being conducted remotely

Start Date

25 July 2022
Up to £35k when progressing into new roles after just two years!
Stand out from other applicants in the highly-competitive job market
Department For Education Logo GMCA – doing things differently orange Logo

Coming Soon

Let's get started!

  1. 10 minutes 1

    Application form

    Fill out some quick details.
    Register Interest

  2. 1hr30 2

    Information Session

    - Gain an insight into a career in IT Support with an employer
    - Learn about the Generation experience from previous participants
    - Find out more about our IT Support programme and next steps

  3. 20 minutes 3

    Complete an online task

    In your own time, complete an online task related to the programme. Don’t worry, you don’t need to have any existing knowledge or experience to be able to complete it.

  4. 45 minutes 4

    Meet us for a chat online

    We use this time to get to know you better with an interview chat and to understand how we could best support you to complete the programme successfully.

    Soon after this, we will be in contact with next steps.


  • Aged 19+
  • Available for 8 weeks full time, and ready to start a full time job straight after the course
  • Have the legal right to work and live in the UK
  • Excited about a career in IT Support
  • Currently living in Greater Manchester


Funded by

  • Department For Education Logo
  • GMCA – doing things differently orange Logo

Insight into IT Support

This programme is a great springboard into the UK’s fastest growing sector with strong career progression opportunities in technology.

Developed with leading employers, we will teach technical skills covering hardware, software, mobile devices, networking, operating systems and security; combined with the necessary soft skills.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • How to diagnose and resolve hardware and software problems across the latest technologies
  • How to configure and install networks and operating systems with the right security
  • How to provide excellent customer communication
  • The behaviours and mindsets needed to progress to new career opportunities

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Communicate effectively
  • Work in a team
  • Adapt to different situations
  • Keep learning and develop

What your journey will look like

  • 1

    Take the first step

    Register Interest
  • 2

    Get oriented

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3


    Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4


    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5


    Graduate and celebrate your achievement with your friends and family.
  • 6


    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

CV Building

The right CV can open the door to new career opportunities. Generation students learn how to create a CV that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges