Launch your career in IT Support | Generation United Kingdom

Contact us: For any questions, please email scotlandteam@generation.org and we will be happy to help!

Our IT Support Programme aims to build your confidence in a supportive environment to help you successfully enter into this profession.

Benefits to you:

Access a career in technology, which is the UK’s fastest growing sector (6x more than any other)!
Earn up to £24k as a starting salary and after 2 to 3 years progression to Team Leader, Desktop Engineer or System Administrator (£24–35k).
Other career options include specialising in Databases, Cloud, Security or Infrastructure.
No previous qualifications or experience needed, only an interest in this career choice!

How it works:

Free training: Over 8 weeks, you’ll learn how to successfully launch your career in IT Support with the relevant skills and knowledge.
Mentoring (on programme and 6 months after): You will receive one to one mentoring support throughout the programme and for 6 months after to support your journey into employment.
Connect with employers: At the end of the programme, we will connect you with employers and help you with your employability such as CV writing and mock interviews.
Application Stages: Please see below for more information on how to get involved.
Insight into IT Support: Scroll down below to watch a video, which gives you an insight into this profession.

Program Length

8 weeks

Monday to Friday, 9am - 5pm

Remote learning

All courses are currently being conducted remotely

Requirements

Aged 18-29
Not currently in education, training, or stable employment (zero-hour contract is accepted)
Available for 8 weeks full time, and ready to start a full time job straight after the course
Have the legal right to work and live in the UK
Live within a commutable distance from Edinburgh or Glasgow
In the event we are over-subscribed, priority will be given to applicants without a university degree

Up to £35k when progressing into new roles after just two years!
Stand out from other applicants in the highly-competitive job market

This program is funded by JP Morgan Chase Foundation Logo

Apply Now!

Let's get started!

10 minutes 1
Application form

Fill out some quick details.
Apply Now!
20 minutes 2
Complete an online task

In your own time, complete an online task related to the programme. Don’t worry, you don’t need to have any existing knowledge or experience to be able to complete it.
2 hours 3
Attend a Taster Session

- Gain an insight into a career in tech support with an employer
- Receive a taster session from our course instructor
- Learn about the Generation experience from previous participants
- Find out more about our IT Support programme and next steps
1 hour 4
Group Task

- Complete the IT Support group task with peers
- Live Zoom interview with one of the Generation team
- Customer service role play
1 hour 5
Meet us for a chat online

We use this time to get to know you better with a chat to understand how we could best support you to complete the programme successfully.

Soon after this, we will be in contact with next steps.

Insight into IT Support

This programme is a great springboard into the UK’s fastest growing sector with strong career progression opportunities in technology.

Developed with leading employers, we will teach technical skills covering hardware, software, mobile devices, networking, operating systems and security; combined with the necessary soft skills.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

How to diagnose and resolve hardware and software problems across the latest technologies
How to configure and install networks and operating systems with the right security
How to provide excellent customer communication
The behaviours and mindsets needed to progress to new career opportunities

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

Communicate effectively
Work in a team
Adapt to different situations
Keep learning and develop

What your journey will look like

1
Take the first step
Apply Now!
2
Get oriented
Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
3
Train
Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.

4
Prepare
As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
5
Graduate
Graduate and celebrate your achievement with your friends and family.
6
Advance
Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.

Coaching

The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

CV Building

The right CV can open the door to new career opportunities. Generation students learn how to create a CV that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.