• IT Support with Cyber Security Logo
  • IT Support with Cyber Security Logo

This programme has been developed in partnership with Microsoft.

Want to launch your career in tech but don’t have prior IT experience and aren’t sure where to start?

This free 9 week skills bootcamp will help you to build your confidence in a supportive environment and land your first job in IT Support with the tools to progress into in-demand and high paying roles within 3-5 years.

What jobs could I do after completing the programme?

This programme trains you to become a IT Support Analyst – other job titles of recent graduates include Helpdesk Analyst and Technical Analyst.

If you choose to go onto specialise in Cyber Security, with more training you could progress to roles including Cyber Security Analyst and Penetration Tester within 5 years of starting your career in IT Support.

Who is this programme for?

This programme is open to anyone aged 19+ as at 31st August 2023 who is living in Greater Manchester and currently unemployed or working on a zero-hours contract.

You don’t need any qualifications or experience to apply and we encourage applications from groups under-represented in the tech industry – particularly women and those without university degrees.

We are looking for learners who:

  • enjoy working with IT hardware and software
  • like to help people and have an understanding of good customer service
  • are enthusiastic about sustaining a great career in IT

What will you gain from the programme?

  • It’s free! Gain all the skills you need to kickstart a career in the IT Support industry at no cost.
  • Average estimated starting salary from £25-30k in IT Support and £35k+ progressing as a Network Engineer, Desktop Engineer or System Administrator
  • Learn how to progress your career into high paying £60K+ cyber security positions with numerous (and growing) opportunities!
  • Grow in confidence and resilience, while building your first professional network in the classroom.
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How it works:

    • Free training: Over 9 weeks, you’ll learn how to successfully launch your career in IT Support and the skills needed with our dedicated Curriculum team.
    • Cyber Security: learn introductory security technical skills around networking, configuring accounts and many more to help you stand out from the crowd.
    • Free IT support – if you need a laptop, webcam, or internet connectivity to help you access the boot-camp, we’ll provide it while you study, free of charge
    • Mentoring (on programme and 6 months after): You will receive one to one mentoring support throughout the programme and for 6 months after to support your journey int employment.
    • Connect with employers: At the end of the programme, we will connect you with employers with live vacancies and help you with your employability such as CV writing and mock interviews.

All Generation bootcamps are delivered online via Teams.

Program Length

9 weeks

Monday to Friday, 9am - 5pm

Remote learning

All courses are currently being conducted remotely

Up to £35k when progressing into new roles after just two years!
Stand out from other applicants in the highly-competitive job market

Coming Soon

A few simple steps

Take a look at the application journey
  1. 10 minutes 1

    Application Form

    Fill out some quick details about yourself to confirm your eligibility. If you meet the eligibility requirements, you'll then go through to the "Your Details" section so we can find out a little bit more about you, to enable us to provide the right support and advice.

  2. 2 hours 2

    Information Session – Find out more!

    A live, interactive information session. If you are unable to attend, or this event has passed when you apply, we will send you a recording.

    In this session, you will:

    - Gain an insight into a career in IT Support and hear from an employer
    - Receive an overview of what you'll learn from the course instructor
    - Learn about the Generation experience from previous participants
    - Find out more about our IT Support programme and next steps

    Come prepared with any questions you want to ask us!

  3. 1 hour 3

    Group Task & Interview

    Book onto an interactive zoom meeting with fellow applicants to take part in a fun group activity together that looks at your communication and teamwork skills. Following the group task, you will complete your individual one-on-one interview with a member of the Generation team so that we can find out more about you and your reasons for wanting to join the bootcamp.

  4. 30 minutes 4

    IT Support Task

    Please complete an online IT Support task for us to find out more about your existing IT knowledge.

  5. 10 minutes 5

    Document Uploads

    Upload some documents to confirm your Right to Work in the UK and your current Employment Status, along with Proof of Address. We will need to see these documents before we can give you an offer for the course.

  6. 30 minutes 6

    Mentor Conversation

    If the programme seems like a good fit for you after your interview and group activity, we will invite you to have a conversation with someone from our mentorship team to find out what support you may need if successful in gaining a place on the bootcamp.

  7. 2 weeks 7

    Offer & Welcome

    If successful, we'll make you a conditional offer to join our 9 week bootcamp in time for the welcome period, which starts 2 weeks before the course start date. During the welcome period, you'll take part in a few online activities to get to know the amazing bootcamp staff who will be supporting you throughout your training.

  8. 9 weeks 8

    Start your bootcamp!

    Clear your diary for 9 weeks to start this remote learning journey with us to become an IT Support Analyst!


  • Aged 19+ as at 31st August 2023
  • Available for 9 weeks full time, and ready to start a full time job straight after the course
  • Not in education, employment or training (zero hours contracts accepted)
  • Have lived in the UK or European Economic Area for a minimum of 3 years
  • Have the legal right to work and live in the UK
  • Have the relevant Right to Work in the UK (Student Visas, Graduate Visas, Skilled Worker Visas and Youth Mobility Visas not eligible)
  • Currently living in Greater Manchester


Funded by

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • How to diagnose and resolve hardware and software problems across the latest technologies
  • How to configure and install networks and operating systems with the right security
  • How to provide excellent customer communication
  • The behaviours and mindsets needed to progress to new career opportunities

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Communicate effectively
  • Work in a team
  • Adapt to different situations
  • Keep learning and develop

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

CV Building

The right CV can open the door to new career opportunities. Generation students learn how to create a CV that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges