Turning transferable skills into a career in Tech

Before joining the programme, Anna (24) was working in hospitality where she faced job insecurity due to the challenging reality of variable shifts and inconsistent working hours. While she had developed strong customer service and communication skills through her previous roles, breaking into a technical field proved challenging.

“I struggled to get relevant jobs as hospitality didn’t provide much technical knowledge.”

Seeking greater stability and long-term career prospects into the tech industry, Anna enrolled in Generation’s IT Support programme in London, delivered in partnership with Capital City College.

Delivered in-person at Capital City College, the programme combines Generation’s employer-led training, curriculum and employment support with Capital City College’s delivery infrastructure, local reach and facilities. The face-to-face learning environment gives learners the opportunities to build confidence, develop professional networks and learn alongside their peers while preparing for sustainable careers in the digital sector. 

The programme helped Anna develop both technical and employability skills, while also giving her the confidence to communicate the value of her previous experience to employers.

“Learning how to better highlight transferable skills from previous job experience on my CV has helped me stand out when applying for roles.”

Alongside technical training, Anna had opportunities to build her confidence through presentations, group activities and project work.

“Speaking in front of classmates has helped build my confidence and improve my ability to keep a group engaged. By the end of the course, I was able to take on a leadership role in our final group project”. 

Shortly after completing the programme, Anna secured a role as a Software Support Specialist with IDEXX. In her role, she specialises in three veterinary software products, supporting clinics with technical issues and day-to-day queries. She troubleshoots software problems, guides customers through solutions, and works with specialist teams to resolve more complex cases.

Anna has particularly enjoyed being part of a supportive team environment where she can continue learning and developing her skills. She also sees strong opportunities for progression as she continues to build her expertise. 

“The team I work with is very social which has allowed me to freely ask questions and not feel embarrassed about not knowing something. There’s also a lot of opportunities in the future, as there are many teams that benefit from having in-depth knowledge of the products and software we work with.”

Securing full time employment has brought greater stability, improved wellbeing, and the ability to plan for the future.

“I’m able to save as I have regular work hours. I don’t have to worry about working 40 hours one week and only 10 hours the next and the inconsistent pay that comes with that. Having a consistent routine and not working until the early hours of the morning have also improved my mental health.”

For Anna, the programme provided a bridge from unstable work in hospitality into full time well-paid work in the tech sector.

Image disclaimer: To respect Anna’s privacy preferences, we have not used her photograph in this case study. The image shown is for illustrative purposes only and does not depict Anna.